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Refund and Cancellation Policy
What happens when a booking changes or does not complete.
Supplier rules shown at checkout determine most cancellation and refund rights. Mandatory rights under applicable law still apply.
Effective August 4, 2026 · Version 2026-08-04 · support@ezbuyco.com
Before supplier confirmation
A card authorization is not necessarily a captured charge. If EzTravel receives a known no-booking result before capture, it requests cancellation of the authorization. Your card issuer determines when the pending hold disappears. If the outcome is uncertain, the confirmation page may show processing while EzTravel verifies the supplier result; do not submit another booking.
After supplier confirmation
Once an airline or accommodation confirms a booking, its accepted fare or rate rules govern cancellation, changes, no-shows, and refund calculations. Some bookings are non-refundable or change-restricted. Others may allow a full or partial supplier refund before a specified deadline. Review the exact rules presented before payment and repeated on the confirmation page.
How to request help
Email support@ezbuyco.com from the booking email address and include the EzTravel order reference, traveler or lead-guest name, requested action, and timing. Do not send card numbers, security codes, passwords, or passport images by email. A request is not completed until support confirms the supplier action.
Refund amounts
An eligible refund may be reduced by supplier penalties, already-used travel, non-refundable components, or other amounts disclosed in the accepted rules. Any EzTravel service fee is non-refundable after supplier confirmation unless checkout states otherwise or law requires a refund. If a refund includes multiple components, support will confirm the amount before processing it.
Timing
After EzTravel submits an approved refund, Stripe, the card network, and your financial institution control posting time. Supplier approval may be required first. We will provide the status available to us, but cannot promise a bank posting date.
Schedule changes and disruptions
Airline schedule changes, property closures, weather, and other disruptions may create supplier-specific options. Contact support promptly. Do not independently buy a replacement on the assumption that another cost will be reimbursed unless that reimbursement has been confirmed in writing.
Duplicate or unfamiliar activity
If checkout is processing, wait for a final status or contact support before trying again. Report a suspected duplicate booking or unfamiliar card activity immediately. If you believe card details were compromised, also contact your card issuer.
Mandatory rights
This policy does not remove non-waivable rights provided by applicable consumer, travel, or payment law. Where those rights provide a different remedy, the mandatory rule controls.